In the current COVID-19 pandemic, even at LEVEL 1 please note the following –

PHONE FIRST for an appointment- do NOT come to the medical centre.  We are NOT seeing “walk-in” patients.

If you have any respiratory symptoms (cold, runny nose, sore throat, cough, fever, shortness of breath) DO NOT come to the medical centre. 

Even if you have an appointment, phone and cancel – STAY HOME.  Tell the receptionist and they will arrange for a GP or nurse to call you to triage your issue.

At LEVEL 2 or above, PLEASE WEAR A MASK when you visit the practice.

If you require an appointment that day, we will place you on a phone triage list.  A doctor or nurse will phone you back as soon as possible.  If they can solve your issue on the phone this will replace a face-to-face appointment – there will still be a charge for this service.

Rest assured if you need to see a doctor they will arrange a face-to-face appointment for you – normal charges apply

The receptionist may offer you a phone or video consultation.  If you think this is suitable for your issue we can book either.  There will still be a charge for this service.  If you end up having to see the doctor, there may be an additional charge.

Repeat scripts and scripts – there will be NO collections from the medical centre. 

All scripts will be sent to a pharmacy where you can collect the medication, or the pharmacy may deliver.  Due to the volume of scripts it may take at least 48 hours before your medication is ready.  Both the medical centre and the pharmacies are busy.

Because we are only seeing people by appointment and to protect and rest our team, we will close at 5pm on weekdays. 

We will also be closed on weekends.

If you require urgent assistance when the Practice is closed, call City Medical 06 835 4999.

In the event of an emergency call 111.