Consultations / appointments are generally for 15 minutes, so due to time constraints it is not always possible to deal with multiple concerns. If you bring in a list, please be mindful that only 1 – 2 things will be dealt with. This is for patient safety. If you have multiple issues, please make a 30 minute appointment. There will be a standard double charge for this.
Please make a separate appointment for travel medicine and travel queries (also see below) as this can not safely be done at the end of, or part of another consultation. The travel consultations will need to be 30 minutes and may involve seeing both a nurse and the doctor, possibly on separate occasions. Please book travel consultations well in advance of your intended travel date to allow time for these special consultations.
Please note – our new on-line Patient Portal service, Health365 is now available. To contact the Practice on-line please register for Health365 with reception next time you visit. You will then be able to make appointments on-line, order repeat prescriptions, ask a non-urgent question, obtain test results and generally manage your health at your convenience. The Patient Portal service is accessible through http://www.health365.co.nz once you have registered for the service. Each individual will require a personal email address to register for the portal.
Enrolled / Registered Patients
Enrolling with a GP / practice is free and voluntary. If you choose not to enrol you can still receive health services from a GP. Advantages of enrolling are that your visits to the doctor will be cheaper – see “Funded Patients” below – and you will have direct access to a range of services linked to the Hawkes Bay Primary Health Organisation. You will also receive better continuity of care because, wherever possible we endeavor to ensure that you see your preferred GP. Regrettably, sometimes our books are closed as the GPs have full patient lists. On occasion we do re-open a particular GP’s list but not necessarily all of them. To see if we are enrolling, and even which surgeries in Hawkes Bay are enrolling, you can refer to the PHO website – www.healthhb.co.nz under Our Practices, or you can ask at reception.
To enrol with us we need you to complete our enrolment form. You must bring either your passport, or your New Zealand birth certificate and two forms of proof that you are the person on the birth certificate (one has to be a photo I.D.). Proof of eligibility / I.D. is a Ministry of Health requirement. The enrolment process can take a little time to complete.
Please be aware that currently it may take up to about 3 months from the date of your enrolment for the practice to receive funding for your care from the Ministry of Health. During this time, the practice may charge you the higher consultation fee until the funding is received on your behalf.
To know whether you are eligible to enrol, call the practice (06 844 6831) or 0800 855 151, or visit www.moh.govt.nz/mohnsf/indexmh/eligibility-eligibilitydirectionplain and work through the Guide to Eligibility Criteria. To be entitled to enrol an eligible person must also be residing permanently in New Zealand (at least 183 days in the next 12 months) and you must wish to use this practice as your regular and ongoing provider of general practice services.
If you enrol with us you can go to another general practice, or change to a new general practice at any time. If you visit another practice as a casual patient you will pay a higher fee for that visit. so if you have more than one general practice you should consider enrolling with the practice you visit most often.
Once enrolled if you have not received services from us in a 3-year period it is likely that we will contact you and ask if you wish to remain with the practice. If you are not able to be contacted, or do not respond, your name will be taken off our enrolment register. This is a Ministry of Health stipulation. When our books are open you can re-enrol with the practice but we can not guarantee that you will be able to re-enroll with the same GP you were with before. Until you re-enrol you will have to pay the higher fee for a visit.
Sickness Benefits/WINZ forms/Disability Allowances etc
Unfortunately sickness benefit, disability certificates and invalid’s benefits are not able to be done over the phone or internet. If you require a renewal, you will need to be seen. If you have recently moved to our practice and need a renewal, please ensure you have the relevant paperwork from your prior GP. These forms are NOT done in the Urgent Accident and Medical part of our practice and are not done at weekends.
We offer advice regarding travel medicine. We respectfully ask that this is not brought up at the end of a consultation or as part of a list. This is because there is not enough time to go through your travel plans, your risk, the vaccines, things to avoid, plus risks and benefits of medicines as well as other concerns. Please can you ring and make an appointment and state that you are requesting a travel consultation. We ask that you do not ring and get advice over the phone or e-mail for advice. This is because these consultations take time.
The travel consultations will need to be 30 minutes and may involve seeing both a nurse and the doctor, possibly on separate occasions. Please book travel consultations well in advance of your intended travel date to allow time for these special consultations.
Please be aware the government does not subsidise vaccines for overseas travel as these are regarded as non essential, and so you will need to pay for these. Since vaccines are generally ordered in especially for you, and can be expensive, payment is expected BEFORE you receive the vaccination(s). Unfortunately if we order a vaccine you ask for and then change your mind, we will not be able to use the vaccine and hence will not be able to refund you. If we are able to sell it on we will obviously not charge you, however this is unlikely.
Unfortunately ACC forms and off work certificates are not able to be done over the phone or internet. If you or your employer require this, we do ask that you come in and get seen. If you have recently moved to our practice and need a renewal, please ensure you have the relevant paperwork from your prior GP.
Documentation/Paperwork requests from patients
At times we are asked to provide paperwork for Work and Income, disability certificates, medic alert forms or your employer etc. As these take time a documentation fee can be charged. We ask that you give ample time for these forms to be completed. If this paperwork is urgent we ask that you make an appointment to see a GP. We ask that you give at least 7 days notice, especially if no appointment has been made for this. If you need it done in less time, you will need to make an appointment. A standard consultation charge will apply, possibly more if the form is lengthy and takes significant time to complete.
Prescriptions can largely be repeated 3 monthly without the need for consultation, however, generally once every 6 months you will need to be reviewed by the doctor. Please do not be offended if the nurse informs you that you need to be reviewed by the doctor – this is a health requirement.
We do ask that you give at least 2 working days notice (48 hours) before requesting your scripts. If your script is urgent and staff are unable to get it done quickly, please make an appointment to see a GP. Due to the volume of scripts we are asked to prepare, regrettably from 1 January 2018, scripts requested at less than 2 working days notice (48 hours) may be charged an additional convenience fee.
Please note – our new on-line Patient Portal service, Health365 is now available. To contact the Practice on-line please register for the Portal with reception next time you visit. You will then be able to order repeat prescriptions at your convenience. However, you will still generally need to be seen by the doctor if you have not been seen for the specific medical condition for which the medication is required, in the preceeding 6 months.
If you are new to our practice and requesting restricted medications, please ensure you have the relevant paperwork from your GP or specialist. It is preferable this is done during the week. Antibiotics and new drugs that are not regular are unfortunately not given without a consultation. This is for safety and indemnity reasons.
Please note – our new on-line Patient Portal service, Health365 is now available. To continue to contact the Practice on-line please register for the Portal with reception next time you visit. You will then be able to make appointments on-line, order repeat prescriptions, ask a non-urgent question, obtain test results and generally manage your health at your convenience. The Patient Portal service is accessible through http://www.health365.co.nz once you have registered for the service.
Although on-line messages are a great tool, they do take time to reply. If your request is urgent or pressing it is best to make an appointment to be seen. If you do not get a reply from your Portal enquiry we ask that you ring the practice nurse. Please do not send urgent requests through the Portal. There is often a charge for use of the on-line consultation service but this is less than a normal face-to-face consultation.
It is often difficult for GP staff to take phone calls during the day, or return phone calls during the day because they are seeing patients face-to-face and generally very busy. Please do not ask for the GP to call you as this is generally not possible. If your matter is urgent, please discuss with the nurse, or make an appointment to see the relevant GP.
Please note – our new on-line Patient Portal service, Health365 is now available. To continue to contact the Practice on-line please register for the Portal with reception next time you visit. You will then be able to obtain test results on-line. The Patient Portal service is accessible through http://www.health365.co.nz once you have registered for the service.
Results are otherwise sent out to patients in the mail. If a result is abnormal or urgent, or requires attention, a GP or nurse will contact you. Should you ring requesting results, the nurse taking the call will have to let you know a result without reading your history or background. Should you require your results urgently, it is best for you to see the person who ordered the test or X-ray/Scan etc. If that is not possible, please make an appointment to be seen by any GP. There is a standard charge for this.
This list is current as at January 1, 2018. Please be aware that prices vary for minor surgery, documentation requests (eg WINZ/Medic Alert forms etc) so talk to the practice. Non-attendance or not cancelling appointments incurs a cancellation fee of $43.00. Payment is expected on the day of consultation. Due to repeated non payments from patients, we reserve the right to send all unpaid accounts to debt collection agencies.
Please note fees have changed for 2018 – see below
|Adult consultation (15 minutes)||$43.00|
|Children 13yrs – 17yrs (15 minutes)||$40.00|
|Children under 13 yrs (enrolled only, 15 minutes)||Free|
Non Funded Patients
|Adult Consulation (15 minutes)||$71.00|
|Adult Consultation with CSC (15 minutes)||$55.00|
|Children 13 – 17yrs (not enrolled, 15 minutes)||$65.00|
|Children Under 13 yrs (not enrolled, 15 minutes)||$65.00|
|ACC Surcharge (15 minute consultation)||$43.00|
|Script Fee / Script < 24 hours notice||$17.00 / $27.00|
|Liquid nitrogen (less than 5 lesions)||$15.00|
|Liquid Nitrogen(5 or more lesions)||$25.00|
All non funded children aged 6 – 13 inclusive (not registered) are charged $65.00. This is people who are visitors etc and are not enrolled at the practice.
We have EFTPOS and credit card services available, and prefer fees are paid on the day. We do not accept American Express cards.
Please note there is a surcharge of $10.00 for all patients Saturdays and Sundays (but not children 12 or under)!